Refund policy

Returns & Refunds

If you are not 100% happy with your purchase, we will refund any order within 30 days of placing your order.
In order to qualify for a full refund, the item must be in new condition and in the original packaging.
If a request to cancel an order is received before it has been dispatched, you will receive a full refund, including any postage costs.
Requests for cancellations received before dispatch will be processed as soon as possible, usually within 24 hours of receipt.
If a request to cancel an order is received after it has been dispatched, the cost of returning the item will be deducted from any refunds issued.
Requests for cancellations or refunds received after items have been dispatched will be processed within 48 hours of the item being received back at the warehouse.
All refunds are dependent on inspection of the item once returned, in relation to the complaint.
All requests for refunds & returns must be authorised by emailing support@originalkettlebell.com
Any unauthorised returns will not be accepted or refunded

Lost, Damaged, Faulty & Incorrect Items

If an item is either lost or damaged while shipping, or faulty or incorrect when delivered, you must inform us immediately, and within 7 days of receiving the shipping notification.
We will refund or replace any item which is lost, damaged, faulty or incorrect, as long as it is reported to us within 7 days of dispatch.
We may offer a discount from the cost if the damage or fault is minor or cosmetic. However, this is not compulsory, and a full refund or replacement will still be available.
It is the customer's responsibility to report any deficiencies or issues with their order. Any complaints received after 7 days after dispatch will not be considered.
Please retain all packaging until your claim has been completed
All issues must be reported to support@originalkettlebell.com
Please include photos of all damage and faults and ensure you include photos of the packaging which clearly show the shipping label.